LM Finance
LM Finance is an innovative outsourcing company that provides a comprehensive range of services tailored to enhance your company's customer experience. These services include customer support, complaints management, telesales, telemarketing, and last but not least, debt management process outsourcing.
Outsourcing of customer service line
nitiating from scratch or outsourcing an existing customer service line, managing complaints and feedback across various communication channels – phone, chat, email, Viber, SMS, and more. Providing professional consultancy in process restructuring and optimization to elevate customer satisfaction, suggesting technologies for achieving an optimal balance between customer service and reduced cost per customer served.
Outbound Campaigns
Engage in telesales, telemarketing, and surveys. Leveraging our wealth of experience, we deliver optimal sales and marketing solutions. We excel in managing your customers' experience, conducting NPS surveys, consistently measuring satisfaction levels, offering enhancement strategies, and benchmarking against competitors in your sector and market. Concurrently, we drive sales growth for your business.
Soft Collection
Multichannel and cross platforms servicing. We firmly believe that sales strategies rooted in neurolinguistic programming (NLP) are the most effective, even in debt collection. With professionalism, positive rapport, and skilled negotiation, we excel in managing your credit portfolio.
Legal Debt Collection
Our professional team of attorneys will ensure a seamless and uninterrupted legal debt collection process for you. The optimization and automation of our implemented processes will maximize efficiency while keeping costs reasonable.
Intercompany Debt Management
If you have outstanding debts from your business partners—corporate entities—we can assist you initially as a mediator, and subsequently as a debt collection agency, to help you receive what is is rightfully yours.
Consultation on Intercompany Debt Prevention
Our experienced team of attorneys will help you establish a secure and dependable process, ensuring you have all the necessary documentation. This guarantees that every product or service you sell can be paid for by your counterparts, even if legal action becomes necessary.
Competitive Edge
We provide end-to-end debt management services
We possess extensive experience and profound expertise in the field
We are results-oriented
We are committed to safeguarding our partners' reputation and ensuring a high level of customer satisfaction for their clients
We leverage industry best practices while constantly striving to innovate in all our endeavors
The entire debt management process relies on contemporary analytical models, delivering high results with optimal resource allocation
About LM Finance
At the core of our success are analytical models, process automation, and continuous employee training.
Our team of professionals has extensive experience in both the financial sector and the IT and outsourcing industries.
This enables us to deliver this unique portfolio of high-quality services to our clients and care for their customers.